Waiting for a taxi: where and how

Knowing where to wait — and how to stay safe while you do — makes catching a cab in Norwich quick and painless.

Where the ranks are

Norwich's main city-centre ranks include Norwich Market / Guildhall Hill, the rail station, St Stephens Street, Tombland and Queens Road by the bus station. The Prince of Wales Road rank operates as a part-time rank and is the busiest late at night.

Staying safe while you wait

• Wait in a lit, busy area — near the rank or venue entrance rather than down a side street.
• If you've pre-booked, wait inside until the firm texts that the car has arrived.
• Keep your phone charged; note the vehicle and driver details from your booking.
• Trust your instincts — only get into a booked car or a licensed cab from the rank.

If your taxi is late

Give it a few minutes — traffic happens. Then call the firm to check the status rather than assuming it's not coming. At peak times, having a second well-rated firm saved lets you re-book quickly if needed.